Refund policy

Refund & Return Policy

Last Updated: September 2025

At Erose Enterprise, we want you to love your purchase. If for any reason you are not completely satisfied, we’re here to help.

Returns

  • You have 7 days from the date you receive your order to request a return.

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

  • Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items

  • Gift cards

  • Downloadable digital products

  • Sale or clearance items (marked “Final Sale”)

Refunds

  • Once your return is received and inspected, we will notify you of the status.

  • If approved, a refund will be issued to your original method of payment within 5–7 business days.

  • Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

Exchanges

  • We only replace items if they are defective or damaged.

  • If you need an exchange for the same item, please contact us before sending the product back.

Return Shipping

  • Customers are responsible for paying their own shipping costs when returning an item.

  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Contact Us

If you have any questions about returns or refunds, contact us at:
Erose Enterprise LLC
2089 Leblanc Street
Lincoln Park, MI 48186
Email: eroseenterprise126@gmail.com